Punjab Artificial Intelligence and Cybersecurity Initiative (PACI)

Public Services

Frequently Asked Questions

Find quick answers about admissions, merit workflow, enrollment, learning progress, and official certification.

عام سوالات اور سرکاری رہنمائی

FAQ Categories: 3 Groups

Support Channels: Email + Phone

1

Support Email

support.cell@paci.pk

Official response channel

2

Helpline

03041110743

Official response channel

3

Office Address

Official Headquarters, Lahore, Punjab

Official response channel

FAQ Library

Browse by Category

Admissions and Registration

How do I apply for admission?+

Create your candidate account, verify email OTP, complete profile details, upload documents for validation, and then submit course application.

Can I apply to more than one program?+

You should apply to one primary track at a time. If needed, you can request track change support through the admissions helpdesk.

When is document validation done?+

Document validation is completed after profile completion and before merit shortlisting. Keep CNIC/B-Form and academic details accurate.

Is email verification mandatory?+

Yes. Email OTP verification is mandatory to activate your candidate account and continue admissions stages.

Test, Merit, and Enrollment

When is the online test conducted?+

After course application and shortlisting, test windows are announced in dashboard and official email notices.

How is merit determined?+

Merit is based on profile accuracy, validated documents, test performance, and seat availability for your selected track.

When do I pay the enrollment fee?+

Fee payment is required after final selection/admission notice. Submit payment before deadline to secure seat allocation.

Learning and Certification

What is required to complete the program?+

Students must complete modules, assignments, labs, and assessments while maintaining satisfactory participation and progress.

How do I receive the final certificate?+

After successful completion and final evaluation, the certificate is issued through official channels and can be verified online.

What if I face technical issues during classes?+

Use official support contacts listed on the portal. Technical concerns are handled through the student support desk.

Still Need Help?

Contact Official Student Support

For case-specific questions, use official support channels for accurate and timely guidance.